1. Introduction
This policy explains the conditions for canceling an order, how to submit a cancellation request, and how approved cancellations are refunded.
2. Order Cancellation Eligibility
Orders Not Yet Shipped
You may request cancellation before your order ships. All requests are subject to review, and submitting a request does not mean your order has been canceled.
Orders Being Processed
If your order is being processed, please contact us as soon as possible. We will check its current status, but we cannot guarantee that every request will be approved before shipment.
Orders Already Shipped
Once an order has shipped, it generally cannot be canceled through our cancellation process. After delivery, you may refer to our Returns & Refunds Policy to request a return. Your rights under applicable law remain unaffected.
3. How to Request an Order Cancellation
Please submit your cancellation request through one of the following channels:
- Email: solutions@quorinley.com
- Phone: +1 (321) 628-1946
We recommend contacting us by email and providing the following information:
- Order number
- Name and email address used for the order
- A clear cancellation request
- Transaction reference, if necessary
Please do not send your full card number, card security code, or account password through regular email.
4. Cancellation Review and Confirmation
After receiving your request, we will check your order status as soon as possible.
If your request is approved, we will notify you of the cancellation and initiate the refund process. If the order has already shipped or the request cannot be approved, we will inform you of the outcome and any applicable next steps.
Please do not consider your order canceled until you receive confirmation.
5. Refund Processing
Approved cancellations that qualify for a refund will be processed as follows:
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Refund Initiation: We typically initiate the refund within 1–3 business days after cancellation approval.
- Refund Arrival Time: The time it takes for the refund to appear in your account depends on your bank, card issuer, or payment provider. The actual posting time may differ from the refund initiation date.
Refund amounts and any applicable charges will be determined in accordance with the transaction terms disclosed at purchase and applicable law. No cancellation fees not disclosed in this policy will be added.
6. Orders Already Shipped
Shipped orders generally cannot be canceled directly through our cancellation process. After receiving your order, please refer to our Returns & Refunds Policy for the applicable return period, item conditions, return procedures, and refund process.
7. Contact Us
For order cancellation requests or refund inquiries, please contact us by email whenever possible.
Address: 465 Oxford Ave, Merritt Island, FL 32953, United States
Telephone: +1 (321) 628-1946
Email address: solutions@quorinley.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)