1. Return Policy Overview
Quorinley offers a 35-day return and exchange period for eligible purchases. You may request a return or exchange within 35 calendar days of receiving your order, subject to the conditions outlined below.
Items that arrive damaged, defective, or incorrect will be handled separately in accordance with applicable law.
Nothing in this policy limits any consumer rights that cannot be waived under applicable law.
2. Returns and Exchanges
To qualify for a return or exchange, items should meet the following conditions:
- The item is in reasonable condition, with no damage caused by misuse, improper handling, or unauthorized modifications.
- All included parts, accessories, and components are returned.
- The item is securely packaged for transportation. Original packaging is recommended when available.
To request a return or exchange, please email solutions@quorinley.com within 35 calendar days of receiving your order. Include your order number, the item you wish to return, and the reason for your request.
Please wait for return instructions before shipping the item. Unless otherwise agreed or required by law, the item should be shipped within 14 calendar days after your return request is submitted.
Please retain your shipping receipt and tracking information until the return is completed.
Returned items may be inspected upon receipt. Refunds or exchanges will be processed after the return has been reviewed and approved.
Items damaged through misuse, improper handling, or unauthorized modifications may not qualify for a voluntary return, subject to applicable law.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at solutions@quorinley.com.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the item and any visible damage, if applicable
Depending on the circumstances and applicable law, we may offer replacement parts, a replacement item, a repair, or a refund.
Where we are responsible for the issue, we will cover return shipping costs when required by applicable law. Any remedy will be handled in accordance with applicable legal requirements and any applicable written warranty.
4. Return Shipping Costs
Furniture may require special handling or freight transportation due to its size and weight.
For voluntary returns that are not related to damage, defects, or incorrect items, customers are generally responsible for return shipping costs, provided this responsibility is disclosed before purchase and is permitted by applicable law.
Before completing a purchase, customers should review the applicable return shipping cost or a reasonable estimate based on available information, such as package dimensions and weight, shipping distance, carrier rates, and any required pickup or handling services.
For damaged, defective, or incorrect items, Quorinley will cover return shipping costs where required by applicable law.
Any applicable return shipping charges or other fees will be communicated in accordance with applicable law and the information provided before purchase.
5. Return Fees and Deductions
Quorinley does not impose undisclosed return fees or arbitrary penalties.
Any applicable restocking, handling, or other return-related charges must be disclosed before purchase, have a reasonable basis, and comply with applicable law.
Where a deduction is legally permitted, the reason and calculation will be explained to the customer. No deduction will be applied where prohibited by law.
6. Order Cancellations
If you wish to cancel an order, please contact solutions@quorinley.com as soon as possible and include your order number.
If your order has not shipped and the cancellation is accepted, we will initiate the refund within 1–3 business days after cancellation is confirmed.
If your order has already shipped, cancellation may no longer be possible. In that case, you may request a return under this policy, subject to the applicable conditions and legal requirements.
Any shipping costs or other charges associated with a cancellation will be handled according to the circumstances, the terms disclosed before purchase, and applicable law.
7. Refund Processing
For an approved return, we will initiate the refund within 1–3 business days after the returned item has been received, any necessary inspection has been completed, and the refund has been approved.
Refunds will generally be issued to the original payment method. The time it takes for the funds to appear in your account depends on your bank, card issuer, or payment provider.
Any legally required refund deadlines or refund amounts will take precedence over the processing estimates described in this policy.
Where applicable law requires a refund of original standard shipping charges, those charges will be handled in accordance with the law.
If you have questions about a refund, please contact us with your order number.
8. Contact Us
If you have questions about returns, exchanges, cancellations, or refunds, please contact our customer service team.
Address: 465 Oxford Ave, Merritt Island, FL 32953, United States
Telephone: +1 (321) 628-1946
Email address: solutions@quorinley.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)