1. Introduction and Scope
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, browse furniture products, place an order, receive a delivery, request a return or refund, or contact customer service.
This policy applies to website visitors, registered users, customers, and individuals who contact us through our customer service channels. Third-party service providers may process information according to their own privacy policies.
2. Information We Collect
Depending on how you interact with our website, we may collect the following types of information:
- Identity and Contact Information: Your name, email address, phone number, billing address, and shipping address.
- Order and Transaction Information: Order details, purchase history, payment status, and return, exchange, or refund records.
- Payment Information: Transaction identifiers, payment status, and information needed to process transactions. Full payment card details are generally handled by payment service providers.
- Technical Information: IP address, browser type, device information, operating system, access times, and website usage records.
- Communication Information: Information you provide through email, phone calls, or other customer service channels.
- Cookie Data: Session information, preferences, and website usage data collected through cookies or similar technologies, depending on our actual website configuration.
3. Cookies and Similar Technologies
Cookies and similar technologies may be used to support website operations, remember user preferences, analyze website performance, and measure advertising effectiveness when such features are used.
Strictly necessary cookies may support essential functions such as shopping carts, checkout, and website security. Functional, analytics, and advertising cookies may be used depending on our actual website configuration.
Where required by applicable law, we will obtain consent before enabling non-essential cookies or similar tracking technologies. You can manage, reject, or delete cookies through a cookie settings tool if available on our website or through your browser settings.
4. How We Use Personal Information
We may use personal information for the following purposes:
- Processing orders, payments, deliveries, returns, exchanges, and refunds.
- Providing customer support and responding to inquiries.
- Managing accounts, verifying transactions, and preventing fraud.
- Maintaining website security, analyzing performance, and improving the shopping experience.
- Sending marketing communications where permitted by applicable law and consistent with your choices.
- Complying with legal obligations, resolving disputes, and protecting our lawful interests.
5. How We Share Personal Information
When necessary to provide services or support legitimate business operations, we may share relevant information with payment processors, shipping carriers, website hosting and technology providers, customer service providers, and analytics or advertising providers that we actually use.
We may also disclose information to government authorities or regulatory bodies when required by law or permitted through valid legal procedures.
Certain advertising or tracking activities may be considered the sale or sharing of personal information, or targeted advertising, under applicable state privacy laws. Where those laws apply, we will provide required notices and opt-out methods. You may submit a relevant request through a privacy settings tool if available or by emailing solutions@quorinley.com.
6. Data Retention and Security
We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, loss, or misuse. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, complete transactions, provide customer service, comply with legal obligations, resolve disputes, or enforce relevant agreements.
When information is no longer reasonably necessary, we will delete, anonymize, or otherwise lawfully process it in accordance with applicable law and available technical capabilities.
7. Consent and Legal Bases for Processing
Where required by applicable law, we will obtain valid consent before processing personal information or enabling non-essential tracking technologies that require prior consent.
For processing necessary to fulfill orders or comply with legal obligations, we will determine the appropriate basis according to the circumstances and applicable law.
For processing activities subject to the EU General Data Protection Regulation (GDPR), legal bases may include consent, contractual necessity, legal obligations, or legitimate interests, as applicable.
Where processing is based on consent and applicable law provides a right to withdraw it, you may withdraw your consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
We do not treat simply visiting or continuing to browse our website as blanket consent to all data processing or marketing activities.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information and information about how it is used.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to applicable legal exceptions.
- Obtain or transfer personal information where legally required.
- Withdraw consent or opt out of the sale or sharing of personal information or targeted advertising, where applicable.
- Appeal a decision denying a privacy rights request, where applicable.
- Avoid unlawful discrimination for exercising your privacy rights.
To submit a privacy request, email solutions@quorinley.com. We may reasonably verify your identity to protect your information. We will process requests and respond within the time limits required by applicable law.
9. Right to Lodge a Complaint with a Supervisory Authority
If the GDPR applies to the processing of your personal information, you have the right to lodge a complaint with a competent data protection supervisory authority. Depending on the circumstances, this may be the authority in the place where you usually reside, work, or where the alleged infringement occurred.
You may contact us first to raise a privacy concern, but doing so is not a prerequisite for lodging a complaint with a supervisory authority.
For users in the United States, you may also submit a complaint to a state attorney general, privacy regulator, or other relevant government authority where permitted by applicable law.
10. Children's Privacy
Our website is not specifically directed toward children. We do not knowingly collect children's personal information where such collection is prohibited by applicable law.
If we discover that information has been collected or retained in violation of applicable legal requirements, we will take appropriate action as required by law.
11. Third-Party Services and External Links
Our website may use third-party payment, shipping, hosting, customer service, or other services and may contain links to external websites.
These third parties may process information under their own privacy policies. We encourage you to review those policies before using their services or visiting external websites.
This policy describes our own relevant information practices and does not replace the privacy policies of independent third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, technology, or applicable laws.
The updated version will be published on this page. Where required by applicable law, we will identify the effective date, notify users through appropriate means, or obtain renewed consent.
13. Contact Us
If you have questions about the collection, use, correction, or deletion of personal information, or other privacy matters, please contact us using the information below.
Address: 465 Oxford Ave, Merritt Island, FL 32953, United States
Telephone: +1 (321) 628-1946
Email address: solutions@quorinley.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)