1. Introduction
Welcome to Quorinley. These Terms of Service govern your access to and use of this website, including browsing, shopping, and related services. By accessing the website or placing an order, you acknowledge that you have read and understood these terms.
2. User Responsibilities
You are responsible for providing accurate and complete information, including your name, contact details, shipping address, and order information. You may not use this website for fraudulent or unlawful activities, to violate the rights of others, or to interfere with the website's normal operation.
3. Product Information, Availability, and Pricing
We make reasonable efforts to display accurate product images, dimensions, materials, colors, and other relevant details. Actual product appearance may vary slightly due to differences in screen settings and lighting conditions.
Product availability and prices may change. Prices and applicable charges displayed at checkout are important references for your order at the time of purchase. If an obvious pricing or system error occurs, we will address it based on the circumstances and applicable laws and contact you when necessary.
4. Orders and Payments
Submitting an order does not necessarily mean that the order has been finally confirmed. Orders may require verification of payment, product availability, and order information.
Please use the payment methods actually available at checkout. If an order cannot be processed, we will contact you when appropriate and handle the matter in accordance with applicable laws and relevant terms.
5. Shipping
We ship to addresses within the United States. Standard shipping costs $8 for orders under $70. Standard shipping is free for orders of $70 or more. Any other applicable charges will be displayed at checkout.
Orders typically require 1–3 business days to process. After shipment, estimated transit time is 6–12 business days, making the typical total delivery time approximately 7–15 business days. These timeframes are estimates and do not guarantee a specific delivery date.
For more information, please see our Shipping Policy.
6. Order Cancellation
You may request cancellation of an order that has not yet shipped. Approval depends on the order's actual processing status. Orders that have already shipped generally cannot be canceled through the cancellation process. Once an item has been delivered, you may request a return or exchange subject to the applicable return and refund conditions.
To request cancellation, email solutions@quorinley.com or call +1 (321) 628-1946. Approved refunds will be returned to the original payment method. The time required for the funds to appear in your account depends on the relevant financial institution.
For more information, please see our Order Cancellation Policy.
7. Returns, Exchanges, and Refunds
Customers may request withdrawal within 14 days, subject to applicable conditions, and may request a return or exchange within 35 days of delivery, subject to the applicable return conditions. For returns due to personal preference or other customer-related reasons, return shipping costs are generally the customer's responsibility. Issues involving product defects, incorrect items, or shipping damage will be handled according to the applicable circumstances and conditions.
Eligible refunds are generally initiated within 1–3 business days after the item has been inspected and the refund review has been completed. Refunds are issued to the original payment method. The time required for the funds to appear in your account may vary depending on the financial institution.
For full details, please see our Returns & Refunds Policy.
8. Privacy
We process relevant information as needed to manage orders, payments, shipping, customer service, and other necessary business activities. Information may be shared, when necessary, with payment service providers, shipping carriers, and relevant technology service providers. The handling of personal information and any applicable privacy rights are governed by our Privacy Policy and applicable laws.
9. Liability and Governing Law
We make reasonable efforts to maintain the normal operation of this website but cannot guarantee that it will always be available without interruption or technical errors. Service interruptions beyond our reasonable control will be handled based on the circumstances and applicable laws.
These terms are governed by applicable U.S. federal and state laws. Nothing in these terms excludes or limits any consumer rights that cannot be waived under applicable law. If a dispute arises concerning an order or service, we encourage you to contact us first so that we can seek a reasonable resolution.
10. Contact Information
If you have questions about these Terms of Service, an order, or our website services, please contact us using the details below.
Address: 465 Oxford Ave, Merritt Island, FL 32953, United States
Telephone: +1 (321) 628-1946
Email address: solutions@quorinley.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)