1. Policy Overview
This Shipping Policy explains our order processing times, shipping fees, delivery estimates, order tracking, and procedures for handling delivery issues. Please review this policy before placing an order.
2. Shipping Areas
We currently ship throughout the United States. Delivery availability for specific addresses depends on the shipping options available at checkout.
Please ensure that your shipping address and contact information are accurate and complete when placing your order.
3. Shipping Rates
Our shipping rates are as follows:
- Orders under $70: A flat shipping fee of $8 applies.
- Orders of $70 or more: Free shipping.
The applicable shipping fee will be displayed at checkout.
4. Order Processing Time
Orders are generally processed within 1–3 business days.
Business days are Monday through Friday, excluding weekends and applicable non-business days. Orders placed on weekends or non-business days will begin processing on the next business day.
Order processing time and shipping transit time are separate stages. Transit time begins after the order has been processed and handed over to the carrier.
5. Order Cut-Off Time
Order processing is based on Eastern Time (ET).
- Orders placed before 6:00 PM on a business day: Processing time begins counting from that business day.
- Orders placed after 6:00 PM on a business day: Processing time begins counting from the next business day.
- Orders placed on weekends or non-business days: Processing time begins counting from the next business day.
These rules explain when processing time begins and do not mean that an order will ship on the same day it is placed. Actual dispatch depends on the normal order processing period.
6. Shipping Methods and Transit Time
Depending on the product, delivery address, and logistics arrangements, orders may be shipped through carriers such as FedEx, UPS, or DHL.
Estimated transit time after dispatch is 6–12 business days. Actual transit times may be affected by weather, holidays, carrier operations, delivery location, and other circumstances beyond our control.
All delivery timeframes are estimates and are not guaranteed delivery dates.
7. Estimated Delivery Time
Under normal circumstances, the estimated total time from order processing to delivery is approximately 7–15 business days, consisting of:
- Order processing: 1–3 business days.
- Shipping transit: 6–12 business days.
Actual delivery times may vary depending on when the order is placed and current shipping conditions. Weekends and applicable non-business days are excluded from these estimates.
8. Shipping Delays
If your order has not arrived within the estimated delivery timeframe, please contact us by email or phone.
During customer service hours, we will help check your order status, review available tracking information, and provide further guidance based on the circumstances.
9. Taxes and Customs
Applicable sales taxes and other taxes will be handled in accordance with relevant laws and the information displayed at checkout. If sales tax applies, the amount will be shown during checkout.
Routine domestic shipments within the United States generally do not require separate import customs clearance. If customs clearance is required under the actual shipping arrangements, the designated logistics provider will handle the relevant procedures. Any applicable additional charges will be explained based on the circumstances and applicable laws.
10. Order Tracking
After your order has shipped, you may be able to check its status through shipping notification emails, order-related notifications, or any available order lookup feature.
If a tracking number is provided by the carrier, you can use the carrier's tracking service to follow the shipment. Tracking information may take some time to update after dispatch.
If tracking information remains unchanged for an extended period, please contact us for assistance.
11. Damaged Items, Lost Packages, or Missing Deliveries
If an item arrives damaged during transit, a package is lost, or tracking shows that a package has been delivered but you have not received it, please contact us by email as soon as possible.
Please provide your order number, a description of the issue, and, where applicable, photos of the item, packaging, or other relevant information so we can review the situation.
We will assist with the investigation, contact the carrier when appropriate, and determine a reasonable resolution based on the circumstances, applicable laws, and our Returns and Refunds Policy.
12. Shipping Address Changes and Order Cancellations
Please carefully check your shipping address and contact information before submitting your order.
If you need to change your shipping address or cancel an order, contact us by email as soon as possible and include your order number. Whether a change or cancellation can be accommodated depends on the order's processing status, whether it has shipped, and the carrier's operational requirements.
Once an order has shipped, address changes, package intercepts, or cancellations may be restricted by the carrier, and successful processing cannot be guaranteed for every request.
Order cancellations and refunds are handled in accordance with our applicable Returns and Refunds Policy.
13. Delivery Responsibilities
Please provide an accurate and complete shipping address and valid contact information, and monitor delivery notifications when necessary.
If a delivery delay, address issue, unsuccessful delivery attempt, refusal, returned package, or other shipping problem occurs, please contact us promptly. We will assist in resolving the issue based on the order status, carrier feedback, and applicable laws.
Nothing in this policy excludes consumer rights or responsibilities that cannot be excluded under applicable law.
14. Contact Us
If you have questions about shipping fees, order processing, tracking, or delivery issues, please contact us using the details below.
Address: 465 Oxford Ave, Merritt Island, FL 32953, United States
Telephone: +1 (321) 628-1946
Email address: solutions@quorinley.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)